Act on Specified Commercial Transactions
Company Name
Siap Inc.
Representative
Hironobu Mishima
Business Address
Shibuya Dogenzaka Tokyu Building 2F-C
1-10-8 Dogenzaka, Shibuya-ku
Tokyo, Japan
Contact Information
Email: info@siap.jp
Website
Products We Handle
Products sold on this website are blended tea products made from tea leaves sourced from multiple tea farms in Shizuoka, Japan.
Some products may be promoted through social media by individuals who are also tea farmers. However, unless explicitly stated otherwise, the products sold on this website are not exclusively produced by a single farm.
Instead, the tea leaves may be carefully blended using tea leaves from multiple farms in Shizuoka Prefecture in order to maintain consistent quality and flavor.
Selling Price
The selling price varies depending on each product.
Please refer to the individual product pages for detailed pricing.
Additional Fees
The following additional fees may apply:
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Shipping fees
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Payment processing fees
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Consumption tax
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Possible customs duties or import taxes depending on the destination country
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Additional export-related fees may apply for large orders depending on customs regulations
Customers are responsible for any import duties, taxes, or customs fees imposed by the destination country.
Accepted Payment Methods
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Credit Card
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Shopify Payments
Payment Timing
Payment is processed at the time of order confirmation.
Delivery Time
Orders will be shipped within 3–5 business days after the order is placed.
Delivery times may vary depending on the destination country and region.
Order Quantity
Large orders may be subject to confirmation depending on stock availability.
In some cases, shipment schedules may change depending on order volume.
Returns and Refund Policy
Due to the nature of food products, returns and exchanges are generally not accepted.
However, if there is a clear defect such as damage or quality issues, please contact us within 7 days of receiving the product.
When contacting us, please provide the following:
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Description of the issue
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Photos showing the condition of the product
After reviewing the issue, we may offer a refund or replacement when appropriate.
Contact: info@siap.jp
Defective Products
If a product is confirmed to be defective or damaged during shipping, we will take appropriate action such as refund or replacement after reviewing the situation.
Order Cancellation
Orders cannot be cancelled after the product has been shipped.
Important Notice for International Customers
International shipments may be subject to customs inspections.
Delivery times may vary depending on customs clearance procedures in the destination country.
Customers are responsible for any customs duties, import taxes, or handling fees imposed by the destination country.