Refund policy

Returns and Refund Policy

Due to the nature of food products, returns and exchanges are generally not accepted.

However, if there is a clear defect such as damage or quality issues, please contact us within 7 days of receiving the product.

When contacting us, please provide the following:

・Description of the issue

・Photos showing the condition of the product

After reviewing the issue, we may offer a refund or replacement when appropriate.

Contact: info@siap.jp